⏰ What is our return/exchange timeframe?

We offer a 14-day return and exchange period from the date you receive your order, in accordance with EU consumer protection laws.

🔄 How do exchanges work?  

Contact us first at jodisain@gmail.com before sending any items back

• Include your order number and proof of purchase

•Wait for our confirmation before shipping

•Items must be unworn, in new condition, and in original packaging

• Customer is responsible for exchange shipping costs

•We process exchanges within 5 business days of receiving the returned item

✨ Lifetime Warranty

We stand behind the quality of our wooden jewelry! If your item breaks at any time:

• Contact us at jodisain@gmail.com with photos of the broken item

• Include your original order number if available

• We will exchange it for a new one

• We cover all shipping costs for warranty replacements

• This warranty covers manufacturing defects and breakage during normal wear

❌ What items cannot be returned or exchanged?

• Worn or used items

•Items without original packaging

• Items damaged due to improper handling

🛠️ What if I receive a defective item?

If you receive a defective product:

•Contact us immediately at jodisain@gmail.com

•Include photos of the defect

• Provide your order number and proof of purchase

• We will cover all shipping costs for defective items • We will exchange the item for a new one

📦 Where do I send returns/exchanges?

For International Returns:

JO EHTED

Kaarna 27-1 12916 Tallinn Estonia

For Domestic Returns (Estonia):

Any Tallinna Sõpruse Rimi Parcel Machine

Phone number: +372 56830136

📧 How to Contact Us:

Email: jodisain@gmail.com

Phone: +372 56830136