FREQUENTLY ASKED QUESTIONS

🎨 About Our Products

Q: What are your jewelry pieces made of?

A: All our jewelry is made from 3mm thick FSC-certified beech or cherry wood and hand-painted with care. Each piece is sealed for durability.

Q: Are your earrings suitable for sensitive skin?

A: Yes! Our wooden jewelry is hypoallergenic and perfect for sensitive skin.

📦 Storage & Care

Q: How should I store my wooden jewelry?

A: For best preservation:

• Keep in original packaging or a cardboard box

• Store in a dry place away from humidity

 • Keep away from direct sunlight

Q: Can I wear my jewelry in rain or humid conditions?

A: No, humidity can affect wooden jewelry. Please remove your pieces during:

• Rain

• Swimming

• Showering

• High humidity conditions

• Exercise

Q: How should I care for my wooden jewelry?

A: • Avoid any contact with water

• Clean gently with a soft, dry cloth

• Store properly after each wear

• Handle with care to avoid bending

🎁 Packaging & Gifts

Q: How do your items come packaged?

A: All our jewelry comes in a beautiful gift-ready box, perfect for presenting or storing.

Q: Do you offer gift wrapping?

A: Our standard packaging is already gift-ready! Each piece comes in an attractive box.

📦 Orders & Shipping

Q: How long does processing take?

A: • Standard: 1-3 business days

• Holiday season: 2-5 business days

Q: What are the delivery times?

A: • Estonia: Usually 1-3 business days

• International: Usually 7-30 days

Q: Do you ship worldwide?

A: Yes! We offer worldwide shipping to all countries.

🔄 Returns & Warranty

Q: What’s your return policy?

A: We offer a 14-day return period for unused items in original packaging.

Q: Do you have a warranty?

A: Yes! We offer a lifetime warranty on all our pieces. If your item breaks during normal wear, we’ll replace it free of charge.

📧 Still Have Questions?

Contact us at:  Email: jodisain@gmail.com 

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