FREQUENTLY ASKED QUESTIONS
🎨 About Our Products
Q: What are your jewelry pieces made of?
A: All our jewelry is made from 3mm thick FSC-certified beech or cherry wood and hand-painted with care. Each piece is sealed for durability.
Q: Are your earrings suitable for sensitive skin?
A: Yes! Our wooden jewelry is hypoallergenic and perfect for sensitive skin.
📦 Storage & Care
Q: How should I store my wooden jewelry?
A: For best preservation:
• Keep in original packaging or a cardboard box
• Store in a dry place away from humidity
• Keep away from direct sunlight
Q: Can I wear my jewelry in rain or humid conditions?
A: No, humidity can affect wooden jewelry. Please remove your pieces during:
• Rain
• Swimming
• Showering
• High humidity conditions
• Exercise
Q: How should I care for my wooden jewelry?
A: • Avoid any contact with water
• Clean gently with a soft, dry cloth
• Store properly after each wear
• Handle with care to avoid bending
🎁 Packaging & Gifts
Q: How do your items come packaged?
A: All our jewelry comes in a beautiful gift-ready box, perfect for presenting or storing.
Q: Do you offer gift wrapping?
A: Our standard packaging is already gift-ready! Each piece comes in an attractive box.
📦 Orders & Shipping
Q: How long does processing take?
A: • Standard: 1-3 business days
• Holiday season: 2-5 business days
Q: What are the delivery times?
A: • Estonia: Usually 1-3 business days
• International: Usually 7-30 days
Q: Do you ship worldwide?
A: Yes! We offer worldwide shipping to all countries.
🔄 Returns & Warranty
Q: What’s your return policy?
A: We offer a 14-day return period for unused items in original packaging.
Q: Do you have a warranty?
A: Yes! We offer a lifetime warranty on all our pieces. If your item breaks during normal wear, we’ll replace it free of charge.
📧 Still Have Questions?
Contact us at: Email: jodisain@gmail.com